Evaluating the Knowledge Management Capability of Organizations through a Fuzzy Linguistic Approach

This paper presents a group evaluation structure model for evaluating the knowledge management capability (KMC) of an organization. An algorithm is also proposed to determine the degrees of KMC of an organization using a fuzzy linguistic approach. With the results of the degree of KMC, an organization can decide when and where to improve its KMC. A practical example is used to illustrate the application of the proposed method. The results of KMC obtained through the proposed method are objective and unbiased due to the following two reasons. Firstly, the results are generated by a group of evaluators. Secondly, the fuzzy linguistic approach used in this paper has the advantage to reduce information distortion and losing over other fuzzy linguistic approaches.